Over the past 10 years with the spread of the internet in many households, as well as the ease of finding information, there has been an increase in the number of people searching for news online. In addition to searching for information online using the most varied search engines, the general public accesses a whole series of, so to speak, institutional sites to get news or information. Many hospitals have had to develop their own website accessible from the general public to inform users about services and how to access the hospital itself; obviously the development of these sites is meant to be used by the greatest variety of people with the most varied levels of literacy and health literacy.

A narrative review of the literature from the past 5 years was conducted on the literature measuring the performance of hospital / health care facilities websites. The goal is to identify what kind of websites are developed in hospitals / health care facilities (repository or communication) trying to identify which indicators are most used to positively or negatively evaluate a website.

The results show that there are a variety of indicators and that websites are often developed more as an internal rather than an external means of communication.

In recent years, however, in the light of the pandemic there has been a greater focus on external communication.