This session will review our standards and process for creating health literate material during a pandemic. We will provide real time examples used by our organization to address patient/family educational needs in response to the COVID-19 pandemic. The rapidly changing information about COVID-19 required an innovated method in the creation, tracking and dissemination of educational material. Stanford Children’s Health incorporated family centered care principles, our health literacy standards, the incident command structure and an online document management system to support education for our patients and families.

During times of crisis, it is essential that key health literacy principles are not lost due to a rapid response. Come and learn how health literacy principles were held firm during our COVID-19 response. Participants will learn how they can incorporate health literacy concepts into a system-wide response to a disaster.  This information can advance health literacy in organizations and provide understanding to how educational material can affect outcomes.

1. Review of Family Centered Care Principles and Health Literacy standards.
2. Integration of Office of Patient/Family Education & Health Literacy into the pandemic response.
3. Share the multiple methods the organization used for providing patient/family education about COVID-19 and practice changes.